CRM Interview Questions - Part 6




100. Split JSP page typically contains the following –
A) BE-XMLB) CLFY-TAGSC) Some server side code that generates static values.D) Java Scriplets.

101. Which pages are non-split JSP’s in clarify CRM?
A) exception JSP’***planation: the pages which are used to present error on client side.


102. Each of the exception and non split JSP should have an entry in a file. Please specify the name of the file.
A) exception_jsp_inc.js


103. Which of the following can’t be created in a new Jsp which is being modified using Customization Center.
A) TextboxB) Text AreaC) CheckboxD) Choice List



104. Which of the following is/are true about pageclass
A) It’s a collection of customized JSP’s to which you can associate CRM users.B) It can’t be used for JSP files that are displayed when the used is not logged in.C) It must follow


105. Which of the following statement is false about the WMSendMessage
A) The public function that programmers can use to send a message tone or more windowsB) Resides in console top level windowC) It resides in wm_inc.jsp and is available to all win


106. What is the use of the “client kits” in the clarifyCRM.
A) Provides API’s for communication with the external system.B) Provides communication gateway with the database layer of the CRM.C) Provides the implementation and communication


107. Which of the following statement is false about the Message Dispatcher

A) Implemented in wm_console_inc.jspB) Resides in console top level windowC) Implemented in wm_inc.jspD) When using the WMSendMessage function to send a message from any managed w


108. Which of the following statement(s) is true regarding the use of taglib directive to enable use of the custom tags in JSP page.

A) taglib directive specifies the location of the TLD file informing the servlet container where to look for the tag handler classedB) This directive is included in the pageinit_i


109. Which of the following is true about the editable grids in clarify CRM

A) Uses textbox, combo box and check box controls in the individual columns of the gridB) Allow the user to update the database without having to open and Overview/Edit window.C)



110. Customizing the JavaScript functions that comprise the window manager is supported

A) TrueB) False

111. Which of the following statements are true about the Proactive Messaging Servlet in the Clarify CRM.
A) It provides screen pops to route objects to agents.B) allows the server to communicate with the user without requiring the user to initiate the interaction.C) to send notificat



112. The uses of Controller Servlet are
A) Handle page request from worker beans.B) Doesn’t deal with Clariy CRM Session Object.C) Invokes worker bean in response to HTML button and links actions.D) Gets the name of the



113. Which of the following clarifyCRM applications do not generate the participants for order activity.
A) Clear SupportB) Clear CallCenterC) CaseD) None of the aboveExplanation: ClearSupport and Case do not generates participant for case activity.